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PROKSCH, S.: Conflict Management (Management for Professionals). Springer Verlag 2016
This book draws on a wide range of practical examples to describe how conflicts within organizations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective method of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.
Stephan Proksch is a mediator and management consultant in Vienna. His main fields of activity are conflict management, mediation, organizational development, coaching and training. For many years he has been a lecturer at Arge Bildungsmanagement, FH Wien and University of Graz.
Stephan Proksch: Conflict Management (Management for Professionals)
